Password Requirements

As some customers are aware, our mail server recently became compromised and was used as a relay for spammers.  This vulnerability was discovered to be a result of insufficient password requirements, which allowed the alleged spammer to access accounts using simple passwords.

Beginning July 1, 2010, Firehouse Solutions will be adopting the following password requirements for the Mail Server and Members Area:
  • Must be at least 6 characters
  • Require a number
  • Require a capital letter
  • Require a lower case letter
  • Cannot match username
The guidelines have been heavily researched by our team and are common practice among many secure websites throughout the Internet.  We encourage you to send this announcement to your users and ask them to update their passwords within SmarterMail and the Members Area.  After July 1, 2010 the servers will "force" users that do not meet the password requirements to update their password upon login.

The primary objective of this change is to ensure a safe and secure online environment for all users.  As always, if you have any questions, feel free to contact us via