Managing Members

Guide to Managing Members on Your Fire Department Website
Managing the members of your fire department’s website is a crucial task to ensure the platform remains secure, functional, and up-to-date. Here’s a step-by-step guide to help administrators navigate the process effectively:
Step 1: Log In to the Members Area
  1. Begin by logging into your account on the website’s Members Area.
  2. Navigate to the Member Home Page.
Step 2: Access the Administration Menu
  1. On the left-hand side of the page, locate the User Menu.
  2. Beneath it, you will see the Administration Menu.
  3. Click on Website Management to proceed.
Step 3: Navigate to Member Management
  1. On the Website Management page, you will see a variety of options.
  2. Look for and select the Member Management link.
Step 4: Review Member Listings
  1. This will open a list of all members associated with your website.
    • Active Members: Members who currently have access.
    • Pending Members: Those who have requested access but are awaiting approval. 
Step 5: Managing Pending Members
  1. To address pending membership requests:
    • Click on the name of the pending member.
    • Review their submitted information for accuracy and compliance with department policies.
  2. At the top-right corner of the page, you will see two options:
    • Activate Member: Approves the member’s access.
    • Deny and Delete: Rejects the request and removes their details from the system.
Step 6: Edit or Update Member Information
For any member (active or pending), administrators can:
  • Edit Member Details: Update personal or contact information.
  • Remove Members: Delete a member's account.
  • Activate/Deactivate Accounts: Control their access status.
  • Change Passwords: Reset or update passwords to maintain security.
Best Practices for Managing Members
  • Verify Information: Always review pending members thoroughly to ensure they meet eligibility criteria.
  • Maintain Security: Regularly update passwords and deactivate accounts of members no longer associated with the department.
  • Audit Membership: Periodically review active members to confirm their continued eligibility and update any outdated information.
By following these steps, you can efficiently manage your fire department's website members, ensuring a secure and well-organized platform for your team and the community.