Recent News

Yesterday on September 3, we renewed an expiring 256-bit SSL (Secure Socket Layer) certificate for https://mail.firehousesolutions.com. This same certificate is used for access to the mail server via POP, IMAP, and SMTP. The renewal process went fine. However, through various support requests and phone calls, we have determined that early iPhones (particularly iPhone 6 and maybe 7) will not automatically detect the new certificate. You must remove your account and re-add it. ...

We would like to introduce our new community! In this community, customers are free to propose an idea, report a problem, or ask a question. Our team will monitor the community threads regularly and provide answers and feedback quickly. Remember, the best ideas will receive the most votes. We will also be using this community to more officially communicate minor upgrades that are made to our services. Thank you for contributing and helping us keep our technology services...

Firehouse Solutions has a new and exciting feature to present to our Package 1 Customers called Display Boards. Display Boards are simply electronic bulletin boards that run on a high-definition television to present helpful information to firefighters. Like all of our tools, we have built our Display Board Technology so that customers can build and customize them to fit their own needs. Administrators can add/remove widgets on a Display Board. A widget can display weather, recent...

As we progress further into providing the most secure and reliable e-mail solution possible, our team has implemented a new policy to enforce the use of SSL when using the SmarterMail webmail client. SSL (Secure Socket Layer) is extremely important because the information sent through the Internet is passed from multiple computers to get the the destination server. Any computer in between you and the server can see your credit card numbers, usernames and passwords, and other sensitive...

As many already know, Firehouse Solutions is partnered with SmarterTools in Phoenix, Arizona to provide a robust email solution for our customers. We are pleased to announce that SmarterMail 16 has been developed, tested, and released by SmarterTools. Our team will be upgrading the SmarterMail server to version 16 on Sunday, May 28 at 2300 hours. Expected downtime is approximately 15-20 minutes. SmarterMail 16 introduces a whole new user interface that is redesigned for the future. ...

Over the past few days, spam bots have wreaked havoc across our forms on our websites. A spam bot is a computer program designed to automatically fill out forms on the Internet in order produce unsolicited messages. In order to combat this issue, our team has implemented Google reCAPTCHA on all public forms. Google reCAPTCHA is a free service that protects your website from spam and abuse. reCAPTCHA uses an advanced risk analysis engine and adaptive CAPTCHAs to keep automated...

Our team is proud to announce that we have built and tested mobile friendly technology that will power your website. Mobile friendly refers to a website that displays information accurately between your desktop/laptop computer and a mobile device such as a handheld phone (iPhone, Android, Blackberry) or tablets (iPad, Kindle, Galaxy). Our programmers carefully followed the "Webmaster's Mobile Guide" provided by Google to produce a mobile interface that is simple, clean, and straight...

Our team is proud to feature an easy-to-use comment tool for news. This tool gives public website visitors an opportunity to comment on news stories produced by your organization. We believe that commenting is a safe, quick, and effective way for the community to provide feedback to you and your members. In fact, here are just a few benefits of commenting: Comments encourage discussion and show that your organization values the opinion of your readers Comments collect feedback and...

Our mail server has been upgraded to the latest version of e-mail software, SmarterMail 15 Enterprise. Feel free to read about the newest features by checking out SmarterMail 15 Release Notes. Did you know that your members can connect to SmarterMail securely using SSL (Secure Socket Layer)? Yes, in fact, we highly encourage them to do so. SSL is important because the information sent on the Internet is passed from computer to computer to get to a destination server. Any computer...

For improved usability, our team has activated a new and innovative mobile-friendly solution for the Members Area. The mobile version complements the existing user interface by providing an optimized viewing experience for members using tablets, smart phones, or other handheld devices. Users accessing the Members Area with a mobile device will benefit from a sleek and intuitive navigation system. They will also notice that the screen resolution is optimized for their device. ...