Recent News

Effective January 1, 2020, SmarterMail Enterprise passwords must include a special character. This policy change will help us to reduce spam and viruses from attacking our system.

If your password already has a special character, no action is required. If your current password does not have a special character, you will be forced to update it during your next login to SmarterMail.

Therefore, new passwords should have:

At least 8 charactersAt least one numberAt least one capital...

Firehouse Solutions will be conducting server migrations on the following date/times:

Friday, September 6 from 2300 hours to 0200 hours - SmarterMail Server

Saturday, September 7 from 2300 hours to 0200 hours - Web Server

During these maintenance windows, web access may become unavailable or intermittent. While we anticipate the task to take just 1 hour, the maintenance window is 3 hours just in case any issues must be corrected during the upgrades.

We will be upgrading from...

We are happy to announce that we have upgraded all existing Google ReCAPTCHA security services to V3. CAPTCHA stands for "completely automated public turing test to tell computers and humans apart." Basically, CAPTCHA is a "I'm not a robot" program. But Google ReCAPTCHA V3 works smarter.

Google ReCAPTCHA v3 allows verification if a post is legitimate without any user interaction whatsoever. It is simple Javascript that runs through your website and "learns" traffic patterns and other...

Beginning August 1, our team will begin a process of registering SSL (Secure Socket Layer) certificates for websites that do not not currently have them. This means that your website will be accessed through a secure connection (https) versus an unsecure connection (http). The annual cost of a Firehouse Solutions 1-Year 256-Bit SSL Certificate is $150.

There are a variety of reasons to install a SSL certificate on a website:

To prevent unauthorized hijacking of data submitted and...

The Firehouse Solutions Web Team is proud to introduce the following upgrades thus far in 2019:

Set different alert tones on an Active911 Integrated Display Board (Requires Browser Refresh)Set a custom background on a Display BoardAdded E-mail field to DatabasesAdded Descriptions to Database FieldsAdded a Redirect on Record Add FeatureAdded the ability to archive databasesE-mail Field recipient can be notified on record add, update, and deleteUpdated the Minimum Password Requirements to...

Yesterday on September 3, we renewed an expiring 256-bit SSL (Secure Socket Layer) certificate for https://mail.firehousesolutions.com. This same certificate is used for access to the mail server via POP, IMAP, and SMTP. The renewal process went fine. However, through various support requests and phone calls, we have determined that early iPhones (particularly iPhone 6 and maybe 7) will not automatically detect the new certificate. You must remove your account and re-add it. ...

We would like to introduce our new community! In this community, customers are free to propose an idea, report a problem, or ask a question. Our team will monitor the community threads regularly and provide answers and feedback quickly. Remember, the best ideas will receive the most votes. We will also be using this community to more officially communicate minor upgrades that are made to our services. Thank you for contributing and helping us keep our technology services...

Firehouse Solutions has a new and exciting feature to present to our Package 1 Customers called Display Boards. Display Boards are simply electronic bulletin boards that run on a high-definition television to present helpful information to firefighters. Like all of our tools, we have built our Display Board Technology so that customers can build and customize them to fit their own needs. Administrators can add/remove widgets on a Display Board. A widget can display weather, recent...

As we progress further into providing the most secure and reliable e-mail solution possible, our team has implemented a new policy to enforce the use of SSL when using the SmarterMail webmail client. SSL (Secure Socket Layer) is extremely important because the information sent through the Internet is passed from multiple computers to get the the destination server. Any computer in between you and the server can see your credit card numbers, usernames and passwords, and other sensitive...

As many already know, Firehouse Solutions is partnered with SmarterTools in Phoenix, Arizona to provide a robust email solution for our customers. We are pleased to announce that SmarterMail 16 has been developed, tested, and released by SmarterTools. Our team will be upgrading the SmarterMail server to version 16 on Sunday, May 28 at 2300 hours. Expected downtime is approximately 15-20 minutes. SmarterMail 16 introduces a whole new user interface that is redesigned for the future. ...