Recent News

Firehouse Solutions is pleased to announce that we have partnered with Microsoft Azure to expand our network. This partnership will provide all customers with better security, reliability, redundancy, speed, and expandability. Our team has designed a network infrastructure within Azure (East US) that is load balanced. This means that we have multiple servers online and can take them offline, one at a time, to perform updates without interrupting website connectivity. This move will put...

Firehouse Solutions is pleased to announce the launch of several new tools and features. First, we have fully indexed all of your meeting minutes and documents in the Members Area so they can searched by keyword. The search tool supports the following file formats: doc,docx,ppt,pptx,xls,xlsx,pdf,htm,html.

We are also happy to introduce rotating display boards. A rotating display board can be created to transition through information from multiple display boards at a set increment. A...

Effective January 1, 2020, SmarterMail Enterprise passwords must include a special character. This policy change will help us to reduce spam and viruses from attacking our system.

If your password already has a special character, no action is required. If your current password does not have a special character, you will be forced to update it during your next login to SmarterMail.

Therefore, new passwords should have:

At least 8 charactersAt least one numberAt least one capital...

Firehouse Solutions will be conducting server migrations on the following date/times:

Friday, September 6 from 2300 hours to 0200 hours - SmarterMail Server

Saturday, September 7 from 2300 hours to 0200 hours - Web Server

During these maintenance windows, web access may become unavailable or intermittent. While we anticipate the task to take just 1 hour, the maintenance window is 3 hours just in case any issues must be corrected during the upgrades.

We will be upgrading from...

We are happy to announce that we have upgraded all existing Google ReCAPTCHA security services to V3. CAPTCHA stands for "completely automated public turing test to tell computers and humans apart." Basically, CAPTCHA is a "I'm not a robot" program. But Google ReCAPTCHA V3 works smarter.

Google ReCAPTCHA v3 allows verification if a post is legitimate without any user interaction whatsoever. It is simple Javascript that runs through your website and "learns" traffic patterns and other...

Beginning August 1, our team will begin a process of registering SSL (Secure Socket Layer) certificates for websites that do not not currently have them. This means that your website will be accessed through a secure connection (https) versus an unsecure connection (http). The annual cost of a Firehouse Solutions 1-Year 256-Bit SSL Certificate is $150.

There are a variety of reasons to install a SSL certificate on a website:

To prevent unauthorized hijacking of data submitted and...

The Firehouse Solutions Web Team is proud to introduce the following upgrades thus far in 2019:

Set different alert tones on an Active911 Integrated Display Board (Requires Browser Refresh)Set a custom background on a Display BoardAdded E-mail field to DatabasesAdded Descriptions to Database FieldsAdded a Redirect on Record Add FeatureAdded the ability to archive databasesE-mail Field recipient can be notified on record add, update, and deleteUpdated the Minimum Password Requirements to...

Yesterday on September 3, we renewed an expiring 256-bit SSL (Secure Socket Layer) certificate for https://mail.firehousesolutions.com. This same certificate is used for access to the mail server via POP, IMAP, and SMTP. The renewal process went fine. However, through various support requests and phone calls, we have determined that early iPhones (particularly iPhone 6 and maybe 7) will not automatically detect the new certificate. You must remove your account and re-add it. ...

We would like to introduce our new community! In this community, customers are free to propose an idea, report a problem, or ask a question. Our team will monitor the community threads regularly and provide answers and feedback quickly. Remember, the best ideas will receive the most votes. We will also be using this community to more officially communicate minor upgrades that are made to our services. Thank you for contributing and helping us keep our technology services...

Firehouse Solutions has a new and exciting feature to present to our Package 1 Customers called Display Boards. Display Boards are simply electronic bulletin boards that run on a high-definition television to present helpful information to firefighters. Like all of our tools, we have built our Display Board Technology so that customers can build and customize them to fit their own needs. Administrators can add/remove widgets on a Display Board. A widget can display weather, recent...