Recent News

We have improved the Profile Management interface, making it easier to sort and manage. Now, a member can be assigned to multiple groups (profile types) and properly sorted for each group. There is also a new drop-down field that allows you to view and manage specific groups. These enhancements can be viewed in the Members Area > Website Management > Profile Management.

In the past, changing the date of a news item resulted in an error message. This issue has been...

The Firehouse Solutions Web Team has introduced a new stats box management tool. The new tool allows you to create stats boxes, update titles, turn totals on and off, and much more. It will also allow you to transition into a new year without having to create a support request.

In order to apply this new feature to our websites, our team must manually update HTML code on the public side of each website. The process will be time-consuming, but it ensures that colors and styles are...

Our team has added a feature that allows you to export active member data to Excel. The feature can be accessed at the top of the Online Members page in the Members Area.

The hyperlink will auto-generate a CSV (comma-delimited) file, which can be downloaded and imported into Excel or any other spreadsheet program. All data fields, except usernames and passwords, are included in the export.If you have any questions, feel free to contact the web team at 301.475.1900 or...

During the month of October, our web team will be upgrading all websites to XHTML markup language. This change will occur in the background and should not be noticeable by website visitors. During the change, we may have to replace several news tickers, menus, and other customized features that utilize JavaScript coding. There will be no downtime while these changes take place.

XHTML is the latest stable evolution of the standard that defines HTML (Hypertext Markup Language). It...

Firehouse Solutions will be deploying a News Feature Upgrade throughout all websites on Wednesday, August 14, 2013. The news feature will include the following new and exciting features:

- Easy-to-Navigate Tabbed Display - Upload Multiple Photos at Once - Watermark Photos - Upload Attachments - Embed Videos from YouTube, Vimeo, Facebook, etc. - Incident Address Mapping by Google - Featured News Items - Friendly External Hyperlinks - Custom HTML Code

A news item can be created...

Firehouse Solutions will be upgrading the mail server software to the newest version, SmarterMail 11, on Monday, April 1, 2013 at 0100 hours. The upgrade will require a server restart and should only take approximately 10 minutes. SmarterMail 11 offers many exciting features.

SmarterTools spent a great deal of time benchmarking SmarterMail and then making changes to increase the level of performance across the board. In many instances they saw increases of 70% or more in the...

Starting today, Firehouse Solutions will be reprogramming how e-alerts are generated and sent.

The traditional method contained no pertinent information in the e-mail subject line. The new method will dynamically append the title of the announcement, calendar event, discussion topic, document, or meeting minutes entry directly in the e-mail subject line. We believe this update will assist users to quickly recognize and manage the e-alert e-mails when they arrive in their personal inbox.

Firehouse Solutions Customers,

We will be performing a hardware upgrade on the mail server tonight, December 20, 2012, between the hours of 11pm and 2am. The server will receive additional Random Access Memory (RAM) and an additional hard drive. During the upgrade, SmarterMail may be inaccessible during server restarts. All incoming and outgoing e-mail messages will be properly queued and sent once the upgrade has been completed.

If you have any questions, feel free to contact us...

SmarterMail 10

Firehouse Solutions will be upgrading the mail server software to the newest version, SmarterMail 10, on Monday, August 27, 2012 at 0200 hours. The upgrade will require a server restart and should only take approximately 10 minutes. SmarterMail 10 offers many exciting features, which include:

- Protection from Downtime with Failover Technology - New Mobile Interface for Smartphones - Support for Multiple Contact Email Addresses - Support for Auto-Discovery -...

Firehouse Solutions Customers:

This notice is to inform you that our mail server hardware will be upgraded tonight: Tuesday, March 20 at 0100 hours. The server's disk storage system will be replaced with a RAID setup capable of storing up to 5 Terabytes of data. There will be approximately 1 hour of downtime. Rest assured, all incoming and outgoing e-mail will be spooled and delivered once the upgrade process is complete.

Tomorrow, our team will set the e-mail disk space limit to 10...