Recent News

We have received multiple reports of issues with the guestbook feature. The guestbooks have recently fallen victim to Spam messages. It seems that the perpetrator has found a way to scan and read our CAPTCHA feature, which is supposed to alleviate Spam messages entirely. Our team is investigating the issue and we will be implementing a more robust CAPTCHA feature later this week. In the meantime, please feel free to delete the guestbook entries.

There have also been reports of HTTP...

After significant testing, our team will be performing an upgrade on the e-mail servers on October 1, 2009 at 1:00 AM EST. We will be upgrading to SmarterMail 6.1. This process will not result in any loss of messages, preferences, or user settings, but it could slightly delay the flow of messages for a brief period while the install is taking place. A server restart is required during the installation process.

SmarterMail 6.1 offers dozens of new features to improve the user and...

Firehouse Solutions is pleased to announce our new and improved website and logo for 2009. After using a successful brand since 2003, our team decided that we needed to boost a new look and feel that better reflects our organization.

The new website allows visitors to subscribe to us through RSS, Twitter, and YouTube. We are also working on many new and exciting features for our customers and will post these updates on our new website.

The website is available via the following link:...

After thorough analysis and testing, Firehouse Solutions will make the following upgrades to our mail server, effective immediately:

- You may now auto-forward messages to AOL and Comcast e-mail addresses - You may now create and manage mailing lists in SmarterMail - Disk storage space for each domain has been increased to 3 gigabytes

These changes we're made possible with our new dedicated server environment. A new mail server was introduced several months ago. This server...

After correcting a few minor issues, the Firefighter Profiles feature is ready for wide release. To manage the profiles, simply log into your Members Area and select Website Management > Profile Management. This will allow you to create profile records and assign which member will have access to update them.

You can also manage Profile Fields and Types under the Field Lists menu in the Members Area. You will want to ensure that you have all of the text and memo fields set before...

After several months of development and testing, our team is pleased to announce our newest feature, Firefighter Profiles. This feature allows a website to portray their bravest to the community and show off the men and women who operate your day-to-day operation. The profiles can be updated within the Members Area by users themselves. Each update will require approval from a website administrator.

The Firefighter Profiles feature supports definable fields, questionnaire, and the ability...

The Firehouse Solutions Team is in the process of moving into a new office. We can now be reached at our new phone number: (301) 475-1900. Our old phone number will continue to automatically forward until the end of the year at which time it will be disconnected. Please take the time to update our contact information. If you have any questions, feel free to contact us.

We hope that everyone has a safe and happy holiday season!

After significant testing, our team will be performing an upgrade on the e-mail servers beginning October 1, 2008. We are upgrading from SmarterMail 4.3 to SmarterMail 5.5. This process will not result in any loss of information, preferences, or user settings, but it could slighty delay the flow of messages for a brief period while the install is taking place. A server restart is required during the installation process.

SmarterMail 5.5 offers a new optimized interface design, better...

[GoogieSpell]Firehouse Solutions has completed testing and implementation of a new spell checking feature called GoogieSpell. GoogieSpell is an online spell checker powered by Google Labs. It uses a new technology called AJAX and works in all major web browsers, including Internet Explorer, Firefox, Safari, and Chrome.

The spell checker operates through a dictionary from Google's servers, so it can pick up any mispellings, including names, people, places, and current events. ...

It has been brought to our attention that users are receiving a "Session Expired" message in the Members Area. After further research, we found that this issue is connected to the recent daylight savings time change.

Firehouse Solutions web servers are located in Arizona. Unfortunately, Arizona is one of a few states that does not acknowledge Daylight Savings Time (DST). Therefore, the time change on Sunday morning caused an unanticipated time offset of 1 hour, which broke the session...